Shore Side Pursers
a Seamless Yacht Journey

When I was in a permanent Purser role and needed to take a period of leave, Khara covered my work remotely. After providing Khara with the Purser Manual I had set up and a good set of handover notes, which we talked through over the phone, Khara provided seamless cover of the 80-90% elements of the Purser work which could and can be done remotely. Khara’s remote access to the systems she needed were done in a very secure and controlled way. When I returned from leave, Captain’s and HODs praised Khara’s work and said, apart from not seeing someone sat in the Purser chair at the Purser desk, they could hardly tell the difference in the support and service they received! With 100% confidence in shore side Purser work, I can highly recommend Shore Side Pursers, Khara and her team.

Years back I worked with Khara as Purser onboard. Her positive energy, enthusiasm to help wherever she could and unwavering support meant choosing Shoreside Pursers was easy. We are thrilled to have her virtually part of our team and would highly recommend her services and wealth of knowledge to any professional yacht program!

I am pleased to provide a professional reference for Shoreside Pursers (SSP), whose performance and support have been consistently outstanding. Throughout my time working with them, SSP have demonstrated exceptional diligence, reliability, and expertise, responding quickly and appropriately to every request, no matter how complex or time-sensitive. Their team is highly knowledgeable across all purser functions and repeatedly went above and beyond to ensure operations ran smoothly. Whether I required assistance with guest concierge services, meticulous APA account management, pilot and agent bookings, or last-minute logistics, SSP always delivered with precision and efficiency. They also handled all payroll and accounting for the vessel flawlessly, maintaining complete transparency and keeping me fully informed while proactively raising and resolving any concerns. SSP played a vital role in preparing and supporting multiple high-profile charters across Svalbard, Greenland, Norway, and Antarctica. Their attention to detail, understanding of remote-region logistics, and ability to stay ahead of operational requirements were invaluable in ensuring these expeditions ran safely and seamlessly for both guests and crew. In addition, their support during a particularly busy refit period was exceptional. SSP assisted with administrative coordination, financial tracking, documentation, and contractor liaison, all of which helped maintain structure and clarity throughout a complex shipyard program. I confidently and wholeheartedly recommend Shoreside Pursers to any yacht requiring efficient, comprehensive, and highly professional purser assistance. Their service is exemplary, and they remain my first choice for shoreside operational support.

Khara is the consummate purser, she took on the difficult task of running an 83m yacht remotely and knocked it out of the park. I cannot recommend Khara more highly she is the best!!

I have been working with Khara and Phoebe from Shore Side Pursers for the past 9 months, and I can honestly say they are without question the best pursers I have ever worked with, both in professionalism and manner.During charters, I could message them as early as six in the morning and as late as midnight, and I would always receive a response from one of them within minutes—whether by email or WhatsApp. Whatever the guests requested, they would arrange.From persuading Michelin-star restaurants to open on days they would normally be closed, to coordinating guides to work on their days off and run private tours in a national park on a Monday morning (after the guests had only asked for it late on a Sunday night), Khara and Phoebe worked miracles.Even when guests made outrageous requests and then cancelled them at the very last moment—after everything had already been organised—Khara and Phoebe consistently maintained the friendliest, most upbeat, and positive demeanour, no matter what was thrown at them.I would wholeheartedly recommend Shore Side Pursers to anyone requiring shore-side assistance or logistics. They have been invaluable, making my life as Chief Officer operating in remote locations significantly easier. The Captain, Chief Stewardess, and Head Chef all feel just as strongly as I do: Khara and Phoebe have been an absolute godsend.This company will give you everything you need and more, because they genuinely care about the crews they work with.

I have had the pleasure of working closely with Khara and Phoebe from Shoreside Pursers over the past nine months in my role as Chief Officer on Motor Yacht Legend, during one of the most complex and demanding periods in the vessel’s history.Following Legend’s acquisition by Aqua, we underwent a full operational transition from a traditional charter yacht to a high-end passenger expedition vessel. This change brought significant logistical, administrative, and regulatory challenges, all while continuing to deliver exceptional guest experiences in some of the most remote and demanding cruising grounds in the world, including Norway, Svalbard, and Antarctica.Throughout this period, Khara and Phoebe were outstanding.They consistently demonstrated professionalism, composure, and an exceptional work ethic under pressure. The volume and complexity of tasks they managed - from crew logistics and compliance to guest administration and shoreside coordination - were immense, yet they handled everything with efficiency and calm assurance. No problem was ever too large or too small, and they were always available to support both the crew and management team.What truly set them apart was their attitude. They were patient, approachable, and solutions-focused, regularly going well beyond what would normally be expected of their roles. They became a trusted resource not only for the Heads of Department and officers, but for the entire crew. Their support allowed the operational team to focus on delivering world-class expeditions, confident that the administrative and logistical backbone of the yacht was in excellent hands.Simply put, I could not have wished for better pursers to work alongside. Their integrity, competence, and dedication make them an asset to any vessel or organization fortunate enough to employ them.I recommend Khara and Phoebe without reservation and would work with them again at any opportunity.